Shipping & Delivery Policy

1.1. Service Coverage:

• Primary delivery zones within Visakhapatnam city limits
• Extended delivery areas with additional charges
• Specific pin codes as listed on the website

1.2. Area Restrictions:

• Some areas may have limited delivery time slots
• Certain locations may require minimum order value
• Remote areas might have extended delivery times

2.1. Standard Delivery:

• Regular orders: 45-60 minutes
• Peak hours may require additional time
• Delivery time starts from order confirmation

2.2. Special Orders:

• Bulk orders: 4-6 hours advance notice required
• Custom orders: As per mutual agreement
• Festival special items: Pre-booking essential

3.1. Standard Rates:

• Free delivery on orders above ₹500
• Base delivery fee: ₹30-50 (zone dependent)
• Additional distance charges may apply

3.2. Special Conditions:

• Peak hour surge charges
• Adverse weather conditions fee
• Special handling charges for bulk orders

4.1. Tracking Methods:

• Real-time tracking via website/app
• SMS updates at key stages
• Email notifications

4.2. Delivery Status Updates:

• Order confirmation
• Food preparation started
• Out for delivery
• Delivery completed

5.1. Customer Responsibilities:

• Provide accurate delivery address
• Ensure availability during delivery window
• Maintain accessible entry points
• Keep contact number reachable

5.2. Delivery Attempts:

• Maximum two delivery attempts
• 15-minute wait time per attempt
• Additional charges for re-delivery

6.1. Quality Assurance:

• Temperature-controlled packaging
• Sealed tamper-proof containers
• Hygienic handling procedures
• Quality checks before dispatch

7.1. Customer Notes:

• Delivery preferences can be added during checkout
• Special handling instructions
• Preferred delivery time slots
• Contact preferences

8.1. Potential Delays:

• Adverse weather conditions
• Heavy traffic or road closures
• Local restrictions or curfews
• Technical issues

For delivery-related queries:

• Delivery Helpline: +91 XXXXXXXXXX
• WhatsApp Support: +91 XXXXXXXXXX
• Email: delivery@srisaisrinivasafoods.com
• Live Chat Support (10 AM - 8 PM)