Refund & Cancellation Policy

1.1. Cancellation Timeline:

• Orders can be cancelled within 30 minutes of placing the order
• Orders cannot be cancelled once food preparation begins
• Special orders require minimum 4 hours notice for cancellation

1.2. Cancellation Process:

• Log in to your account and select 'Cancel Order'
• Contact our customer service hotline
• Use the cancellation link in your order confirmation email

2.1. Eligible Scenarios:

• Food quality issues reported within 2 hours of delivery
• Wrong items delivered
• Order not delivered within promised timeframe
• Items damaged during delivery

2.2. Required Documentation:

• Photographs of received items (if applicable)
• Order number and delivery details
• Specific reason for refund request

3.1. Refund Timeline:

• Refund requests processed within 24-48 hours
• Credit/Debit card refunds: 5-7 business days
• UPI/Net Banking refunds: 2-3 business days
• Wallet refunds: 24 hours

3.2. Refund Methods:

• Original payment method refund
• Store credits (optional)
• Bank transfer (in special cases)

4.1. The following items are non-refundable:

• Customized or special order items
• Perishable items after 2 hours of delivery
• Items marked as non-returnable
• Delivery charges (except in case of non-delivery)

5.1. Scenarios for Partial Refunds:

• Missing items in multiple item orders
• Quality issues with specific items only
• Late delivery compensation

6.1. Contact Methods:

• 24/7 Customer Support: +91 XXXXXXXXXX
• Email: support@srisaisrinivasafoods.com
• WhatsApp Support: +91 XXXXXXXXXX
• Live Chat on Website (10 AM - 8 PM)

7.1. Force Majeure:

• Natural disasters
• Unexpected business disruptions
• Government restrictions
• Other circumstances beyond our control

Any disputes regarding refunds will be resolved through our customer service department. If no resolution is reached, the matter will be subject to the jurisdiction of courts in Visakhapatnam, Andhra Pradesh.